Data Protection and Privacy

We respect your absolute right to privacy. Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998.

Any information that you give us will never be given or sold to any other organisation under any circumstance without your express permission except to (1) our provider of online payment facilities in connection with your processing your order, and (2) to couriers and other subcontractors for the purpose of fulfilling orders.

The types of personal information we will collect from you are:

• Contact information for order fulfilment and customer services purposes (such as name, email address, delivery address and telephone number). This information may be used to contact you in case of difficulty in processing an order or to deal with customer services issues
• Financial information relating to your payment for products (such as credit card number and expiry date) is collected and held securely by World Pay on our behalf. This information is used for billing purposes and to fulfil customers’ orders.

Watson & Watson Safety Limited takes precautions to protect users’ information. We have in place security systems and encryption technology to help ensure the security of your personal information. The servers on which we collect and store personal information are kept in an accredited and secure environment.

We use the information you give us to fulfil your order and to contact you in case of issues with your order. We also use your personal details and contact information for the following reasons:

• Internal record keeping
• To improve the website and service provided by the Watson & Watson Safety Limited online shop
• To contact you in case of difficulty in processing an order or to investigate customer services issues
• To follow up as part of our customer care procedures
• To contact you by email with promotional and marketing information if you have opted to receive such information

We may use the information you give us to send details of our new services or to assist us in understanding our customers better. If you do not wish to receive details of our new services etc, simply send an email to info@safety.wales at any time.

We will notify you of any changes to the ways we will treat your personal information by placing a notice on this website and by email. You will always have a choice as to whether or not you wish us to use your information for additional purposes. Information will be used in accordance with the privacy policy under which it was collected